The Transition to PNC Bank
- When can I begin to use PNC Bank branches for service on my account(s)?
- What will happen to my current account(s)?
- Will my account number(s) change? Will I have to replace my checks?
- Will all of my banking accounts transition to PNC Bank at the same time?
- I have direct deposit. How will this be affected?
- I heard that I may use my National City Visa® Check Card at PNC Bank ATMs without charge. Is this true?
- How do I access Telephone Banking?
- Are my deposit accounts still insured?
- Will I receive a new check card?
- I am enrolled in points from National City®. What will I need to do?
- I use National City Bank Online Banking and Bill Pay, what do I need to do?
- When will I receive statements for my checking, savings or money market account(s)?
- I am a Private Client Group client. Will I continue to work with the same National City client service team members?
The Acquisition and Integration
- Why did PNC acquire National City?
- How will this transaction benefit me?
- Do I need to take any action?
- What will the combined organization be named? Where will it be headquartered? Who will run it?
- Who do I contact with questions about my National City account?
Branches
- I’m a National City retail customer, and I would like to know PNC’s plans for my account/branch?
- Can I visit a PNC branch to access my National City account?
- Why is PNC divesting 61 National City branches after the acquisition closes?
- Besides the announced divestitures, what will happen to National City branches that are close to PNC branches?
Security
- What should I do if I get a suspicious e-mail?
- How do you keep criminals from getting into my account online?
- How am I protected if there are unauthorized transactions from my account or there are processing delays with my bill payments?
- What does PNC do to protect my personal and account information?
Corporate Banking
The Transition to PNC Bank
Q: When can I begin to use PNC Bank branches for service on my account(s)?
A: The National City branches in your area will become PNC Bank branches by mid-2010. At that time, you will be able to do business at any of these branches in addition to the more than 1,500 PNC Bank branches from Pennsylvania to Florida including New Jersey, Delaware, Ohio, Kentucky, Indiana, Virginia, Maryland and the District of Columbia. For now, please continue to do business with your bank as usual.
Q: What will happen to my current account(s)?
A: When your accounts transition to the PNC Bank family, they will become PNC Bank accounts offering similar or enhanced features as compared to the accounts you have today. Of course, interest rates on any certificates of deposit and loans you may have will continue without change under the terms of your current account agreement.
Q: Will my account number(s) change? Will I have to replace my checks?
A: Most account numbers will change, and we’ll send your new account numbers with your personalized account information package. If you have a checking account, continue to use your existing checks as you do today. Once your existing supply of checks are used, contact us to order replacement checks!1 Any outstanding National City checks will be honored and processed against your new PNC Bank checking account. Additionally, National City credit card account numbers will not change; continue using your card as you do today.
Q: Will all of my banking accounts transition to PNC Bank at the same time?
A: For the most part, yes. Your National City deposit, credit card and loan accounts and services will transition to PNC Bank. Also, if you have a NatCity Investments brokerage account, you will receive more information in the near future. However, if you have a Health Savings account, Private Client Group Investment Management or Trust relationship, or if your business has certain corporate accounts, these accounts will transition at a different time. You will receive details about those accounts in a separate mailing. Until then, please continue to utilize those National City accounts as you do now, using the same account numbers, relationship managers, telephone numbers and online sites.
Q: I have direct deposit. How will this be affected?
A: Direct deposits, as well as any recurring transfers you have arranged between accounts, will continue without interruption. There is little or nothing you need to do.2
Q: I heard that I may use my National City Visa® Check Card at PNC Bank ATMs without charge. Is this true?
A: Yes. You can use your existing card at any PNC Bank ATM now without paying any ATM transaction fees.
Q: How do I access Telephone Banking?
A: After your accounts have been transitioned, call PNC Bank toll-free at 1-877-762-5570. Once you have entered Telephone Banking, simply follow the prompts or use the shortcuts shown here in the Welcome Booklet
Q: Are my deposit accounts still insured?
A: Your deposit accounts are insured to the maximum permitted by law. Currently, if you have accounts at both PNC and National City Bank, your National City Bank accounts will be separately insured from your PNC Bank deposit accounts for six months from November 9, 2009. Certificates of deposit will maintain separate insurance for those six months or until the maturity date of the CD, whichever is later. CDs renewed during the six-month period with the same terms as the original CD will maintain separate insurance until the renewed CD’s maturity date.
Q: Will I receive a new check card?
A: Yes. We’ll send you a PNC Bank Visa® Check Card prior to transition with complete activation instructions. Your PIN will remain the same as it is today.
Q: I am enrolled in points from National City®. What will I need to do?
A: You do not need to do anything at all; your points will automatically transfer to PNCpointsSM. If you are already enrolled, continue to buy groceries, and fill your gas tank as you do today and still earn points.
Q: I use National City Bank Online Banking and Bill Pay, what do I need to do?
A: You will receive information on how to access PNC Online Banking3. But essentially there is very little you will need to do. PNC Online Banking & Bill Pay will be available any time after 8am on the day after your account(s) transfer, and in just minutes you will be back online managing your personal finances.
We will transfer your online bill pay payees and scheduled payments, as well as scheduled transfers between your checking, savings, and loan accounts4 so that you can resume paying your bills5–and moving money between your accounts online without interruption.
Q: When will I receive statements for my checking, savings or money market account(s)?
A: You will receive a final statement from National City within 2 weeks6 of the account transition date. This statement will be generated as of the close of business that day and will cover your account activity during the period from your previous statement date until the date of the account transfer.
Your next statement will be issued by PNC Bank and will include your new account number. The first PNC Bank statement will list your account activity from the date of account transfer through your next statement date. From then on, your account statements will be mailed to you on approximately the same date as before the account transfer.
Q: I am a Private Client Group client. Will I continue to work with the same National City client service team members?
A: Yes. For now, continue to work with the same people you do today. We will make every effort to communicate any changes in a timely manner.
The Acquisition and Integration
Q: Why did PNC acquire National City?
A: National City’s attractive consumer, wealth management and corporate banking businesses nicely complement PNC’s existing franchise. The combination of PNC and National City is expected to build a powerful franchise that should help us do even more to create value for customers, employees, shareholders and communities.
Q: How will this transaction benefit me?
A: Long-term, the combined PNC–National City network will offer customers convenient access to their money and easier access to financial professionals through a network of offices that extends from the Midwest through the Mid-Atlantic. Consumer and business customers will be able to bank at offices in 13 states and the District of Columbia access innovative online offerings.
Q: Do I need to take any action?
A: No. PNC and National City customers should continue to work with the same people and at the same locations they have in the past – there will be no immediate changes to customer banking relationships.
Q: What will the combined organization be named? Where will it be headquartered? Who will run it?
A: National City is now merged into The PNC Financial Services Group, Inc. PNC will remain headquartered in Pittsburgh. PNC’s Chairman and Chief Executive Officer, James E. Rohr, remains in that role.
Q: Who do I contact with questions about my National City account?
A: National City Customer Service information is available online at www.nationalcity.com.
Branches
Q: I’m a National City retail customer, and I would like to know PNC’s plans for my account/branch?
A: For information about your account, please continue to work with your usual contact or representative. If your branch is not on the list for divestiture, it is likely to become a PNC Bank branch by mid-2010.
Q: Can I visit a PNC branch to access my National City account?
A: Not at this time. Please continue to visit a National City branch to access your account.
Q: Why is PNC divesting 61 National City branches after the acquisition closes?
A: The Department of Justice typically requires such divestitures to meet guidelines that limit the concentration of market share in any one bank. The Department of Justice is requiring that 50 of these branches, all located within the nine-county Pittsburgh metropolitan area, be sold to a single buyer.
Q: Besides the announced divestitures, what will happen to National City branches that are close to PNC branches?
A: We expect some branch consolidation where PNC and National City branches are in close proximity. Which branches will be consolidated will depend on a number of factors, including location. We will communicate well in advance of any changes.
Security
Q: What should I do if I get a suspicious e-mail?
A: Please know that PNC will never send e-mails that include links asking you to provide any personally identifiable information including your account number, online banking user id or password. Furthermore, whether through e-mail, phone, mobile or in person, our representatives will never ask for:
- Social Security Number
- Debit Card PIN
- Date of birth (unless you are inquiring about an IRA)
- The 3-digit security code on the back of your debit or credit card
- The full debit or credit card account number (except if you require assistance with a lost or stolen card)
If you suspect you’ve received a fraudulent e-mail that appears to be from PNC, do not respond. Never click on any link provided nor provide any personal information.
- Forward the e-mail to PNC at abuse@pnc.com
- Delete the e-mail
If you responded or disclosed your personal information to a possible fraudulent message, notify PNC Bank’s Online Banking Team immediately at 1-800-762-2035.
To view the current phishing attempts, visit PNC Security Assurance.
Remember you could also be a target for identity theft over the phone, through your mobile device or face-to-face. Exercise the same precautions as outlined above and contact us if you suspect illegal action.
Q: How do you keep criminals from getting into my account online?
A: PNC Online Banking uses layered security to help protect your online account access. In order to access your account online, you need:
- An Online Banking user id
- A password
- A security image and caption – Customized by and for you, this feature lets you know that you are at the PNC Online Banking site and not an imposter site.
- Security questions – These are questions that only you should know. We will ask these if you are attempting to sign on from a computer that we do not recognize or if there is any suspicious activity that leads us to believe that an unauthorized user is attempting to access your account.
- PNC uses Extended Validation Secure Socket Layer Certificates (EV SSL) which works with high security browsers (Internet Explorer 7, Firefox 3.0, Opera 9.0, Safari 3.2, and their next generation browser versions, as well as Flock, Google Chrome and iPhone), to help you recognize when you are at the legitimate PNC site and not a “spoofed” site created by fraudsters for purposes of illegally obtaining your personal and financial information. EV SSL signifies that PNC has passed a rigorous identity authentication process, and triggers the browser address bar to display https:// and turn green in Internet Explorer 7. So when you visit pnc online, look for the green address bar (or a variation of the green bar if other than IE7) and be sure to verify that the owner of the PNC site you are intending to visit is indeed PNC.
Q: How am I protected if there are unauthorized transactions from my account or there are processing delays with my bill payments?
A: Assuming you have followed the instructions provided in the Online Banking Service Agreement, The PNC Online Banking and Bill Pay Guarantee will reimburse you 100% for any improperly removed funds from your accounts. This includes funds removed from your accounts as a result of online theft or your account numbers or passwords as well as unauthorized online removal of funds from your accounts.
And, when you schedule your payment transactions in compliance with the Online Bill Pay Service Agreement, we promise to pay your bills as scheduled. If you have scheduled your payment properly and the payment is credited after the due date, we will reimburse you 100% of any late fees or interest charges7 you incur.
Q: What does PNC do to protect my personal and account information?
A: PNC Security Assurance is design to surround and protect all the ways PNC Personal and Small Business checking8 and card customers bank today – through an ATM, on the internet, by mail or at a branch. From guaranteeing your online payments will go through9, to monitoring your online and offline banking transactions for potential fraudulent activity, we work constantly to provide for the security and dependability of your banking.
Visit PNC Security Assurance to learn more about preventing and detecting fraud and resolving fraud and identity theft.
Corporate Banking
Q: I am a corporate banking customer. Will I continue to work with the same National City sales and client service team members?
A: For now, continue to work with the same people that you have in the past. Any changes will be communicated in a timely manner.
